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FAQs

ORDER MINIMUMS

IS THERE A MINIMUM ORDER QUANITY?


Yes, for Screen Printing we have a 36 piece minimum per design set. DTG Printing has a 24 piece minimum per design set, and a 12 piece minimum for Embroidery. You can mix and match garments of the same material as long as the design stays consistent.




CAN I ORDER DIFFERENT COLORWAYS?


Yes, as long as the ink and thread colors stay the same, you can mix and match different garment colors. If you need to change the color of the print, i.e. a black design on white tees and a white design on black tees, there is a one-time ink change fee of $25.




CAN I ADD ITEMS TO MY ORDER ONCE IT IS PLACED?


Once your order is placed, you can add items up until production starts. Once production begins, the minimum goes back up to 24.




IF I AM ORDERING 100 SHIRTS WITH 3 DIFFERENT DESIGNS, WILL I GET THE 100 PIECE PRICE?


We price based on how many shirts receive the same print. In order to get the 100 piece order price, all 100 need to have the same print.




DO YOU CHARGE SET-UP FEES?


We don't charge any setup fees for screen printing. For Embroidery, there is a one-time digitizing fee of $30-50 depending on the size of your design.





DESIGN AND ARTWORK SUBMISSION

WHAT FILE TYPES SHOULD I SENT?


PNG, JPG, PDF, PSD, TIFF, and AI files.




HOW SHOULD I SIZE MY DESIGNS?


Step 1: Make sure you are working with a vector image, or 300dpi if using photoshop. Anything less will make your design come out pixelated and grainy. Step 2: Size your design as close to how you would like it on the print. For example, if you need a full front design, but your image file is only 2" large, pixelation will occur.




CAN I ADD ITEMS TO MY ORDER ONCE IT IS PLACED?


Once your order is placed, you can add items up until production starts. Once production begins, the minimum goes back up to 24.




HOW BIG CAN YOU PRINT MY IMAGE?


When screen printing, we can print your image up to 13"x17". For Direct to Garment printing, your design can be printed up to 14"x16".




HOW MANY COLORS CAN YOU PRINT?


We can screen print up to 6 solid spot colors. If your design have more than 6, we can either screen print it using a simulated process print method, or DTG (Direct to garment) print it. Not sure which one will work best for your design? Submit a Quote and we can help you decide.





PAYMENT AND TURNAROUND

WHAT IS YOUR TURNAROUND TIME?


Standard turnaround time is about 10 to 15 business days, excluding weekends. Order quantity may affect completion times.




DO I HAVE TO PAY FOR THE ORDERS ALL AT ONCE?


We require an upfront payment of the total amount for most orders. For orders over 250 pieces, send us an email.




WHAT KIND OF PAYMENT OPTIONS DO YOU ACCEPT?


We accept most credit card and paypal for non-local customers, as well as cash and check from local customers. We use a secure credit card processor for all orders.




DO YOU OFFER RUSH ORDERS?


If time permits, we may be able to rush the turnaround time. Email us with your timeline or include this in the "Notes" area of our quote form and we can work out the specifics with you.





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(213) 293-5093
Supremescreenprinting.com 
  6744 ave 304, STE A-2 Visalia, CA 93291